At Time Warner, We're Smarter Than You.

As usual, something has gone wrong with my internet access. And while I usually don't like to rant about poor customer service, this time, I feel justified.

My problem is simple, every 20-30 minutes the modem reboots. This is only really a problem when I'm using the internet, or my phone. i.e. Working.

So I calls them up, casual like. "Hi, I'm having a problem with my connection, my modem reboots every so often."

Time Warner: Do you have it connected up to a router, because we don't support routers and that's probably causing the problem. Disconnect the modem from the router, connect it to your computer, restart the router and restart the computer.

Davidissimo: Alright, give me a second (Time passes)....Alright. Done. The modem's trained and I have connectivity.

TW: Let me run a quick diagnostic. (Time passes) Sir, there doesn't seem to be a problem and there is no outage in the area. I suggest that you keep it connected to one computer and monitor it for 24 hours. If the problem still happens give us a call back.

DW: Alright, so there is nothing you can do. I mean, of course its working now, but give it a few minutes and it will reboot.

TW: Well, I'm not showing anything. So give us a call back and let us know.

(Hang Up)

Naturally 10 minutes later, the modem starts acting up again. I don't need to wait f'king 24 hours to know this thing is jenked.

TW: How can I help you.

DW: Yeah, so I called about 10 minutes ago about my modem. I keeps rebooting. I unplugged it, attached it to one computer, the lady ran her diagnostic-whatever-you-do found nothing and told me to call back if the problem keeps happening. Well...It happening.

TW: So what do you want me to do?

DW: What are you talking about. I have service *through Time Warner* the modem is *your equipment*. I want you to fix it.

TW: How would you like me to fix it?

DW: (Silence)

DW: Are you serious?

TW: I can send a technician out.

DW: And what's he going to do?

TW: He will take a look.

DW: At what? I have a modem, its not working. Will he replace the modem?

TW: I don't know sir. He will come out and work on the problem.

DW: Great, that's just great. So that's all you got?

TW: Yes sir, that's all we can do....I have an appointment on Thursday the 14th...

DW: Fine, whatever, I'll take it.

TW: Thank you for using Time Warner Cable.

DW: Right.

(Hang's Up)

Unf'king believable.

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