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The Wax

December 01, 2004

Its unf'king believable. Seriously. I mean really.

In the long standing tradition of dealing with Time Warner, I have had no trouble with my connection all week, but they/I insisted on sending someone anyway.

The dude came in, changed my third party coupler to one from Time Warner, and now I'm on the fritz again. So lets tally that up....

15 :Number of Time Warner Techs in/around my apartment
52 :Number of phone calls to Time Warner (connected or given up)
12 :Number of splitters, couplers and barrels put on my line since the problem
3 :Number of formen sent for the problem
2 :Number of minutes the automated operator said until the next available rep
54 :Number of minutes I've waited to speak to someone
3 :Number of people I repeated the story to on that call
1 :Problems with my internet connection
0 :Problems solved

I should say that they are giving me concessions for my shotty service, but I've resorted to suggesting a compromise. For 80% of my service, I will pay 80% of my bill etc. until its fixed. A percentage point is calculated by the number of reboots a day multiplied by the minutes lost in work. So far, by my calculations, they owe me $4,328.23.

Anyone using RCN? And how's that going?


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